SUPPORT DATABASE

Questions, resolved.

Clear answers about orders, delivery, payment and returns.

What is the delivery time?

Estimated delivery is 24–48 hours, subject to destination and courier operations.

How do I pay?

Payment is made directly to the courier at delivery.

Can I cancel an order?

Contact support immediately. Once dispatch begins, cancellation may no longer be possible.

Can I return a product?

Eligible consumers have a 14-day withdrawal period, subject to legal conditions.

How do I track an order?

Use the Track Order page or email support with your details.

How can I contact support?

Email [email protected] or call +39 049 836 2741.