Information about the statutory 14-day withdrawal period.
Consumers generally have 14 days from receipt to communicate withdrawal, subject to legal exceptions.
Send an unequivocal statement to [email protected] before the deadline with your contact and order details.
Where withdrawal is valid, payments will be reimbursed as required by law. Reimbursement may be withheld until return or evidence of dispatch.
Follow support instructions and return goods without undue delay. Direct return costs are borne by the consumer unless otherwise required or agreed.
The right may not apply to legally excluded categories, including certain opened sealed hygiene goods and customized goods.